14 Best Shopify Live Chat Apps in 2024

Improve your shopping experience with shopify's live chat app. Get instant help and resolve issues by connecting with store owners or support teams.

What are Shopify live chat apps?

Shopify live chat app is a tool that allows customers to have real-time conversations with online store owners or support teams. It helps to answer questions, provide assistance, and resolve issues instantly, enhancing the overall shopping experience.

How do Shopify live chat apps work or function?

The Shopify live chat app allows online store owners to communicate with their customers in real-time. It enables instant messaging between the store owner and the customer, providing a convenient way to answer questions, provide support, and assist with purchases. The app typically integrates with the store's website, displaying a chat widget that customers can use to initiate conversations. Store owners can respond to these messages through the app's interface, ensuring prompt and efficient communication.

Benefits of Shopify live chat apps

  • Improved customer support: With a Shopify live chat app, you can provide real-time assistance to your customers, resolving their queries and concerns instantly, leading to higher customer satisfaction.
  • Increased sales: Live chat allows you to engage with potential customers, answer their questions, and guide them through the purchasing process, resulting in higher conversion rates and increased sales.
  • Time and cost-effective: Live chat eliminates the need for phone calls or lengthy email exchanges, saving time for both customers and support staff. It also reduces costs associated with phone support, making it a cost-effective solution for businesses.
  • Analytics and insights: Shopify live chat apps often provide analytics and insights, allowing you to track customer interactions, identify trends, and make data-driven decisions to improve your customer service and sales strategies.

How we curated this list

We conducted extensive research to identify a wide range of software options within each category. This involved exploring online resources, industry publications, software directories, and user reviews. Please note that the pricing and features mentioned here are subject to change. We recommend you to visit the product website for the latest information before making a decision.

Easy Messenger ‑ Live Chat

Developer: NexusMedia OÜ

Product Description

EasyMessenger LiveChat is a Shopify app that allows businesses to offer real-time customer support through Facebook Messenger, with customizable branding and automated messaging.

Pros and Cons

  • EasyMessenger LiveChat allows businesses to provide live chat support to their customers directly through Facebook Messenger.
  • The app integrates seamlessly with Shopify, making it easy to set up and use.
  • It offers real-time chat translation, allowing businesses to communicate with customers in their preferred language.
  • EasyMessenger LiveChat provides a user-friendly interface and customizable chat widget to match the brand's look and feel.
  • Limited customization options for the chat widget's appearance and branding.
  • Lack of integration with other popular messaging platforms, limiting customer reach.
  • Inability to track and analyze chat performance and customer interactions.
  • Limited customer support options and resources for troubleshooting and assistance.

Pricing plan

  • Starter: $0/month
  • Basic: $9/month
  • Pro: $19/month
  • Premium: $29/month

Formilla Live Chat

Developer: Formilla.com

Product Description

Formilla Live Chat is a Shopify app that offers real-time customer support with customizable chat widgets and visitor monitoring.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Provides real-time live chat support for customers
  • Offers customizable chat widgets to match the store's branding
  • Allows for proactive chat invitations to engage with customers.
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app's pricing plans may be expensive for small businesses with limited budgets.

Pricing plan

  • Free: $0/month
  • Starter: $11.99/month
  • Professional: $24.99/month
  • Business: $49.99/month
  • Enterprise: $/month

Gorgias ‑ Live Chat & Helpdesk

Developer: Gorgias Inc.

Product Description

HelpDesk is a customer support app for Shopify that centralizes inquiries, automates responses, and improves customer satisfaction.

Pros and Cons

  • Efficient customer support: The app provides a comprehensive helpdesk system that allows businesses to efficiently manage and respond to customer inquiries and support tickets.
  • Centralized communication: It offers a centralized platform for businesses to communicate with customers across multiple channels, including email, live chat, and social media.
  • Automation features: The app includes automation features such as canned responses and auto-assigning tickets, which help streamline customer support processes and save time.
  • Integration with Shopify: It seamlessly integrates with Shopify, allowing businesses to access customer information and order details directly from the helpdesk system.
  • Limited customization options for the helpdesk interface.
  • Lack of integration with popular social media platforms.
  • Limited reporting and analytics features.
  • Some users have reported occasional glitches and slow response times.

Pricing plan

  • Basic: $19/month
  • Essential: $39/month
  • Premium: $59/month
  • Enterprise: $/month

HelpCenter - Live Chat & Helpdesk

Developer: Shark Byte, Inc

Product Description

HelpCenter is a customizable customer support app for Shopify stores, offering a knowledge base, ticketing system, and analytics.

Pros and Cons

  • Easy to install and set up
  • Provides a comprehensive knowledge base for customers
  • Allows customization of the help center to match the store's branding
  • Offers a search function for quick and efficient customer support
  • Limited customization options for the Help Center design.
  • Some users may find the app's pricing to be on the higher side.
  • The app lacks integration with popular customer support platforms.
  • The Help Center's search functionality may not always provide accurate results.

Pricing plan

  • Basic: $9/month
  • Essential: $19/month
  • Premium: $29/month
  • Enterprise: $49/month

JivoChat Live Chat

Developer: JivoChat

Product Description

JivoChat is a live chat software that allows businesses to communicate with customers in real-time, with features like visitor monitoring and CRM integration.

Pros and Cons

  • Real-time chat: JivoChat allows businesses to engage with their website visitors in real-time through live chat, enabling instant communication and quick problem-solving.
  • Multi-channel support: The app integrates with various messaging platforms, including Facebook Messenger, WhatsApp, and Telegram, allowing businesses to manage all customer inquiries from a single dashboard.
  • Customizable chat widget: JivoChat offers a highly customizable chat widget that can be tailored to match the website's design and branding, providing a seamless user experience.
  • Visitor monitoring and analytics: The app provides detailed visitor monitoring and analytics, allowing businesses to track visitor behavior, identify potential leads, and make data-driven decisions to improve customer engagement.
  • Limited customization options for the chat widget's appearance.
  • The free version has limited features and is only suitable for small businesses.
  • Some users have reported occasional glitches and technical issues.
  • The pricing plans can be expensive for larger businesses with high customer support demands.

Pricing plan

  • Free: $0/month
  • Basic: $13/month
  • Professional: $29/month
  • Team: $39/month
  • Business: $59/month

Live Chat, ChatBot, Cart Saver

Developer: Roger Wilco LLC

Product Description

Chatra is a live chat and messaging app for Shopify stores, providing real-time customer support and integration with other messaging platforms.

Pros and Cons

  • Real-time chat: Chatra allows users to engage with their website visitors in real-time through a chat feature, enabling instant communication and support.
  • Customizable chat widget: The app offers a highly customizable chat widget, allowing users to match the chat window with their website's design and branding.
  • Visitor information: Chatra provides detailed information about website visitors, including their location, browsing history, and current page, helping users understand their audience better.
  • Multiple chat options: Users can choose between live chat, offline messaging, and email forms, providing flexibility in communication channels for both users and visitors.
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and technical issues.
  • The free plan has limitations on the number of chat conversations and agents.
  • Integration with other third-party apps may require additional setup and configuration.

Pricing plan

  • Free: $0/month
  • Starter: $15/month
  • Advanced: $29/month
  • Professional: $59/month

LiveChat - Customer Service Software

Developer: TEXT SA

Product Description

LiveChat is a customizable customer support software that allows businesses to engage with website visitors in real-time through live chat, chatbot automation, and integration with CRM and help desk tools.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time customer support through live chat
  • Offers customizable chat widget to match the store's branding
  • Allows for proactive chat invitations to engage with customers
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and technical issues.
  • The app's pricing plans may be expensive for small businesses with limited budgets.
  • Integration with other third-party apps and platforms may be limited.

Pricing plan

  • Starter: $0/month
  • Basic: $16/month
  • Pro: $36/month
  • Business: $66/month
  • Enterprise: $/month

ProProfs Chat

Developer: ProProfs

Product Description

ProProfs Live Chat Software is a customizable customer support tool with real-time communication, visitor tracking, and integration capabilities.

Pros and Cons

  • Easy to install and integrate with Shopify
  • Provides real-time customer support through live chat
  • Offers customizable chat widgets to match the website's design
  • Allows for proactive chat invitations to engage with customers.
  • Limited customization options for the chat widget's appearance and design.
  • The free plan has limited features and is only suitable for small businesses with minimal chat support needs.
  • Integration with other third-party apps and platforms may require additional costs or technical expertise.
  • Some users have reported occasional glitches or slow response times, impacting the overall user experience.

Pricing plan

  • Free: $0/month
  • Basic: $8/month
  • Advanced: $15/month
  • Premium: $30/month
  • Enterprise: $/month

Reamaze Live Chat & Helpdesk

Developer: Reamaze

Product Description

The POWR Twitter Feed allows you to display and customize your Twitter feed on your Shopify website. It provides real-time updates and filtering options for a seamless integration.

Pros and Cons

  • Reamaze is a comprehensive customer support platform that integrates seamlessly with Shopify.
  • It offers a unified inbox that allows businesses to manage all customer conversations from various channels in one place.
  • The app provides real-time chat functionality, enabling businesses to engage with customers instantly and resolve their queries efficiently.
  • Reamaze offers robust reporting and analytics features, allowing businesses to track and measure their customer support performance effectively.
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and slow response times.
  • The pricing plans may be expensive for small businesses with limited budgets.
  • The app lacks integration with popular social media platforms, limiting its reach and customer engagement potential.

Pricing plan

  • Basic: $20/month
  • Plus: $40/month
  • Pro: $60/month
  • Enterprise: $/month

Richpanel Customer Support CRM

Developer: Richpanel Inc

Product Description

The Shopify Customer Support app streamlines customer inquiries, automates responses, and provides comprehensive tracking and reporting.

Pros and Cons

  • Easy to install and set up
  • Provides a centralized platform for managing customer support
  • Offers various communication channels for customers to reach out (email, live chat, social media)
  • Includes helpful features like automated responses and ticket management
  • Limited customization options for the customer support interface.
  • Lack of integration with popular social media platforms for customer inquiries.
  • Some users have reported occasional glitches and technical issues.
  • The app may not be suitable for businesses with complex customer support needs.

Pricing plan

  • Basic: $0/month
  • Starter: $9/month
  • Essential: $29/month
  • Premium: $79/month
  • Enterprise: $/month

Tawk.to

Developer: tawk.to

Product Description

Tawk.to is a customizable live chat and messaging app for Shopify stores, enabling real-time customer communication and integration with popular messaging apps.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time chat support for customers
  • Offers customization options for chat widget appearance
  • Allows for multiple agents to handle customer inquiries simultaneously
  • Limited customization options for the chat widget's appearance and design.
  • Some users have reported occasional technical glitches and connectivity issues.
  • The free version of the app includes only basic features, with more advanced functionalities requiring a paid subscription.
  • The app lacks integration with popular social media platforms, limiting its reach and potential customer engagement.

Pricing plan

  • Free: $0/month
  • Starter: $15/month
  • Team: $39/month
  • Business: $79/month
  • Enterprise: $/month

Tidio Live Chat

Developer: TIDIO LLC

Product Description

Tidio Chat is a live chat app for Shopify stores, offering real-time communication and automated messages for businesses.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Provides real-time chat support for customers
  • Offers customizable chat widget to match store's branding
  • Allows for automated responses and chatbots to handle customer inquiries
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app may not be suitable for larger businesses with high customer support demands.

Pricing plan

  • Free: $0/month
  • Chat: $15/month
  • Communicator: $15/month
  • Chat + Email: $15/month
  • Chat + Email + Messenger: $15/month
  • Chat + Email + Messenger + Bots: $15/month

Tobi - Live Chat & Messenger

Developer: GOtext

Product Description

Increase sales with Tobi, a Shopify app that offers personalized product recommendations based on customer behavior. Easy installation, customization, and detailed analytics.

Pros and Cons

  • Tobi is a user-friendly app that allows Shopify store owners to easily create and manage pop-ups, banners, and other promotional messages on their website.
  • The app offers a wide range of customizable templates and designs, allowing users to create visually appealing and engaging pop-ups that match their brand's aesthetic.
  • Tobi provides advanced targeting options, enabling users to display specific pop-ups to different segments of their audience based on factors such as location, device, and browsing behavior.
  • The app integrates seamlessly with Shopify, making it easy to install and set up, with no coding or technical skills required.
  • Limited customization options for the app's design and layout.
  • Some users have reported occasional glitches and bugs.
  • The app lacks advanced features for more complex e-commerce needs.
  • The pricing plans may be considered expensive for small businesses with limited budgets.

Pricing plan

  • Basic: $29/month
  • Pro: $79/month
  • Unlimited: $179/month

WhatsApp Chat Button & More

Developer: SAAS GROVE COM LTD

Product Description

Whatshelp Chat Button is a customizable Shopify app that enables easy customer communication with multiple messaging platforms and real-time chat translation.

Pros and Cons

  • Easy to install and set up on Shopify stores
  • Provides a convenient and user-friendly chat button for customers to reach out for support
  • Offers multiple messaging platforms for customer communication, including Facebook Messenger, WhatsApp, and more
  • Allows customization options to match the chat button with the store's branding
  • Limited customization options for the chat button's appearance and placement.
  • Some users have reported occasional glitches and technical issues with the app.
  • The free version of the app has limited features and functionality.
  • The app may not be suitable for larger businesses with high customer support demands.

Pricing plan

  • Free: $0/month
  • Basic: $9.99/month
  • Premium: $29.99/month
  • Business: $49.99/month