6 Best Shopify Feedback Button Apps in 2024

Explore shopify feedback button apps for effortless customer feedback and suggestions, empowering you to improve your store's offerings.

What are Shopify feedback button apps?

Shopify feedback button apps are tools that allow customers to provide feedback or suggestions about a Shopify store. These apps typically include a button on the website where customers can click to leave their feedback, which can help store owners improve their products or services.

How do Shopify feedback button apps work or function?

Shopify feedback button apps allow users to collect feedback from customers directly on their Shopify store. These apps typically provide a customizable feedback button that can be placed on any page of the store. When customers click on the button, they can submit their feedback, which is then stored and organized within the app. Store owners can review and respond to the feedback, helping them improve their products and services.

Benefits of Shopify feedback button apps

  • Improved customer satisfaction: Shopify feedback button apps allow customers to easily provide feedback, suggestions, or report issues directly from your website. This helps you address their concerns promptly, leading to improved customer satisfaction.
  • Enhanced product development: By collecting feedback from customers, you gain valuable insights into their needs and preferences. This enables you to make informed decisions about product improvements or new features, ultimately enhancing your offerings and increasing customer loyalty.
  • Increased conversion rates: By actively seeking feedback, you demonstrate to customers that their opinions matter. This fosters trust and engagement, leading to increased conversion rates as customers feel more confident in making purchases from your Shopify store.
  • Streamlined communication: Feedback button apps centralize customer feedback, making it easier for you to manage and respond to inquiries. This streamlines communication, saving you time and ensuring that no customer concerns go unnoticed.

How we curated this list

We conducted extensive research to identify a wide range of software options within each category. This involved exploring online resources, industry publications, software directories, and user reviews. Please note that the pricing and features mentioned here are subject to change. We recommend you to visit the product website for the latest information before making a decision.

Feedback Button

Developer: Webyze

Product Description

The Feedback Button is a customizable Shopify app for easy collection and management of customer feedback.

Pros and Cons

  • Easy installation and setup process
  • Customizable feedback button design to match your brand
  • Allows customers to provide feedback directly on your website
  • Provides valuable insights and data to improve your business
  • Limited customization options for the feedback button's appearance and placement.
  • Some users may find the pricing plans to be on the higher side compared to similar feedback apps.
  • The app lacks integration with popular social media platforms, limiting its reach and potential for user engagement.
  • The absence of advanced analytics and reporting features may hinder businesses seeking in-depth insights from customer feedback.

Pricing plan

  • Free: $0/month
  • Basic: $9.99/month
  • Pro: $19.99/month
  • Premium: $29.99/month

Help Scout

Developer: Help Scout

Product Description

Help Scout is a customer support platform with shared inbox, automation, reporting, knowledge base, and integrations.

Pros and Cons

  • Help Scout is a user-friendly help desk app that allows businesses to provide excellent customer support.
  • It offers a shared inbox feature, enabling teams to collaborate and respond to customer inquiries efficiently.
  • The app provides automation tools, such as saved replies and workflows, to streamline customer support processes.
  • Help Scout integrates with various platforms, including Shopify, making it easy to manage customer support within the Shopify ecosystem.
  • Limited customization options for the user interface.
  • Lack of integration with popular social media platforms.
  • Some users have reported occasional glitches and slow performance.
  • Pricing plans may be expensive for small businesses with limited budgets.

Pricing plan

  • Standard: $20/month
  • Plus: $35/month
  • Company: $50/month
  • Custom: $/month

HelpCenter

Developer: Shark Byte, Inc

Product Description

HelpCenter is a customizable customer support app for Shopify stores, offering a knowledge base, ticketing system, and analytics.

Pros and Cons

  • Easy to use and navigate interface
  • Provides comprehensive and customizable FAQs for customers
  • Offers a live search feature for quick and efficient customer support
  • Allows for seamless integration with Shopify stores
  • Limited customization options for the Help Center design.
  • Some users may find the app's pricing to be on the higher side.
  • The app lacks integration with popular customer support platforms.
  • The Help Center's search functionality may not always provide accurate results.

Pricing plan

  • Basic: $9/month
  • Essential: $19/month
  • Premium: $29/month
  • Enterprise: $49/month

LiveChat

Developer: TEXT SA

Product Description

LiveChat is a customizable customer support software with real-time chat, chatbot automation, and integration with CRM tools.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time customer support through live chat
  • Offers customizable chat widget to match the store's branding
  • Allows for proactive chat invitations to engage with customers
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and technical issues.
  • The app's pricing plans may be expensive for small businesses with limited budgets.
  • Integration with other third-party apps and platforms may be limited.

Pricing plan

  • Starter: $0/month
  • Basic: $16/month
  • Pro: $36/month
  • Business: $66/month
  • Enterprise: $/month

Tawk.to

Developer: tawk.to

Product Description

Tawk.to is a customizable live chat and messaging app for Shopify stores, enabling real-time customer communication and integration with popular messaging apps.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time chat support for customers
  • Offers customization options for chat widget appearance
  • Allows for multiple agents to handle customer inquiries simultaneously
  • Limited customization options for the chat widget's appearance and design.
  • Some users have reported occasional technical glitches and connectivity issues.
  • The free version of the app includes only basic features, with more advanced functionalities requiring a paid subscription.
  • The app lacks integration with popular social media platforms, limiting its reach and potential customer engagement.

Pricing plan

  • Free: $0/month
  • Starter: $15/month
  • Team: $39/month
  • Business: $79/month
  • Enterprise: $/month

Tidio Live Chat

Developer: TIDIO LLC

Product Description

Tidio Chat is a live chat app for Shopify stores, offering real-time communication and automated messages for businesses.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Provides real-time chat support for customers
  • Offers customizable chat widget to match store's branding
  • Allows for automated responses and chatbots to handle customer inquiries
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app may not be suitable for larger businesses with high customer support demands.

Pricing plan

  • Free: $0/month
  • Chat: $15/month
  • Communicator: $15/month
  • Chat + Email: $15/month
  • Chat + Email + Messenger: $15/month
  • Chat + Email + Messenger + Bots: $15/month