8 Best Shopify Chatbot Apps in 2024

Discover the power of a shopify chatbot app, enhancing customer communication with fast, tailored support. Elevate your online store's service.

What are Shopify chatbot apps?

A Shopify chatbot app is a tool that helps online store owners communicate with their customers automatically. It uses artificial intelligence to answer questions, provide product recommendations, and assist with purchases. It saves time and improves customer service by providing instant responses and personalized assistance.

How do Shopify chatbot apps work or function?

The Shopify chatbot app functions by using artificial intelligence to automate customer interactions on Shopify websites. It can answer frequently asked questions, provide product recommendations, process orders, and handle customer support inquiries. The chatbot uses natural language processing to understand and respond to customer queries in real-time. It can also integrate with other Shopify apps and tools to provide a seamless shopping experience for customers.

Benefits of Shopify chatbot apps

  • Increased customer engagement: A Shopify chatbot app allows you to interact with customers in real-time, providing instant responses to their queries and helping them make purchasing decisions faster.
  • Improved customer support: With a chatbot app, you can provide 24/7 customer support, ensuring that customers receive assistance whenever they need it. This leads to higher customer satisfaction and loyalty.
  • Time and cost savings: Automating customer interactions with a chatbot app reduces the need for manual customer support, saving time and resources. This allows you to focus on other important aspects of your business.
  • Personalized shopping experience: A chatbot app can gather customer data and preferences, enabling personalized recommendations and tailored marketing campaigns, ultimately increasing sales and customer satisfaction.

How we curated this list

We conducted extensive research to identify a wide range of software options within each category. This involved exploring online resources, industry publications, software directories, and user reviews. Please note that the pricing and features mentioned here are subject to change. We recommend you to visit the product website for the latest information before making a decision.

Chaty

Developer: Premio

Product Description

Chaty is a customizable Shopify app that enables real-time customer engagement through a chat widget on your online store.

Pros and Cons

  • Easy to install and set up on Shopify stores
  • Offers multiple messaging platforms for customer communication
  • Provides customizable chat widget to match store's branding
  • Allows for automated responses and chatbots to handle customer inquiries
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app may not be suitable for larger businesses with high customer support demands.

Pricing plan

  • Basic: $0/month
  • Pro: $9.99/month
  • Business: $19.99/month
  • Enterprise: $/month

Facebook Chat Box

Developer: Autoketing

Product Description

Integrate Facebook Messenger live chat on your website for real-time customer communication and personalized recommendations.

Pros and Cons

  • Easy installation and setup process
  • Allows customers to directly message the store through Facebook Messenger
  • Provides real-time customer support and assistance
  • Helps increase customer engagement and conversion rates
  • Limited customization options for the chat box design.
  • Some users have reported occasional glitches and technical issues.
  • The app lacks advanced features such as automated responses or chat analytics.
  • Integration with other messaging platforms is not available.

Pricing plan

  • Free: $0/month
  • Basic: $9.99/month
  • Pro: $19.99/month
  • Premium: $29.99/month

Gobot ‑ AI Quiz + Chatbot

Developer: Gobot

Product Description

Gobot is a Shopify app that allows businesses to create and customize chatbots for their websites, engaging customers and automating customer support.

Pros and Cons

  • Gobot is a powerful chatbot app that can be easily integrated into any Shopify store.
  • It offers a wide range of customizable chatbot templates, allowing businesses to create personalized and engaging conversations with their customers.
  • The app provides real-time analytics and insights, helping businesses understand customer behavior and make data-driven decisions.
  • Gobot offers seamless integration with popular marketing tools like Mailchimp and Facebook Messenger, enabling businesses to automate their marketing campaigns and reach a wider audience.
  • Limited customization options for the chatbot's appearance and behavior.
  • Some users may find the pricing plans to be on the higher side compared to similar chatbot apps.
  • The app lacks integration with popular messaging platforms like WhatsApp and Facebook Messenger.
  • The reporting and analytics features are not as comprehensive as some other chatbot apps on the market.

Pricing plan

  • Basic: $0/month
  • Starter: $19/month
  • Professional: $49/month
  • Business: $99/month
  • Enterprise: $/month

JivoChat Live Chat

Developer: JivoChat

Product Description

JivoChat is a live chat software that allows businesses to communicate with customers in real-time, with features like visitor monitoring and CRM integration.

Pros and Cons

  • Real-time chat: JivoChat allows businesses to engage with their website visitors in real-time through live chat, enabling instant communication and quick problem-solving.
  • Multi-channel support: The app integrates with various messaging platforms, including Facebook Messenger, WhatsApp, and Telegram, allowing businesses to manage all customer inquiries from a single dashboard.
  • Customizable chat widget: JivoChat offers a highly customizable chat widget that can be tailored to match the website's design and branding, providing a seamless user experience.
  • Visitor monitoring and analytics: The app provides detailed visitor monitoring and analytics, allowing businesses to track visitor behavior, identify potential leads, and make data-driven decisions to improve customer engagement.
  • Limited customization options for the chat widget's appearance.
  • The free version has limited features and is only suitable for small businesses.
  • Some users have reported occasional glitches and technical issues.
  • The pricing plans can be expensive for larger businesses with high customer support demands.

Pricing plan

  • Free: $0/month
  • Basic: $13/month
  • Professional: $29/month
  • Team: $39/month
  • Business: $59/month

LiveChat

Developer: TEXT SA

Product Description

LiveChat is a customizable customer support software with real-time chat, chatbot automation, and integration with CRM tools.

Pros and Cons

  • Easy to install and integrate with Shopify store
  • Provides real-time customer support through live chat
  • Offers customizable chat widget to match the store's branding
  • Allows for proactive chat invitations to engage with customers
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and technical issues.
  • The app's pricing plans may be expensive for small businesses with limited budgets.
  • Integration with other third-party apps and platforms may be limited.

Pricing plan

  • Starter: $0/month
  • Basic: $16/month
  • Pro: $36/month
  • Business: $66/month
  • Enterprise: $/month

Messenger Chatbot Marketing

Developer: Akohub

Product Description

Ako Chatbot is an AI-powered Shopify app that boosts sales and customer support with personalized recommendations and integration with popular messaging platforms.

Pros and Cons

  • Ako Chatbot is a powerful AI-powered chatbot that can automate customer support and increase sales.
  • It offers a user-friendly interface, making it easy to set up and customize the chatbot to match your brand.
  • The chatbot can handle multiple languages, allowing you to cater to a global customer base.
  • It provides real-time analytics and insights, helping you understand customer behavior and improve your marketing strategies.
  • Limited customization options for the chatbot's appearance and functionality.
  • Lack of integration with popular messaging platforms like WhatsApp or Facebook Messenger.
  • Some users may find the pricing plans to be relatively expensive compared to other chatbot apps.
  • The app may require additional setup and configuration, which could be time-consuming for users with limited technical knowledge.

Pricing plan

  • Starter: $0/month
  • Basic: $9/month
  • Pro: $29/month
  • Business: $99/month
  • Enterprise: $/month

Reamaze Live Chat & Helpdesk

Developer: Reamaze

Product Description

The POWR Twitter Feed allows you to display and customize your Twitter feed on your Shopify website. It provides real-time updates and filtering options for a seamless integration.

Pros and Cons

  • Reamaze is a comprehensive customer support platform that integrates seamlessly with Shopify.
  • It offers a unified inbox that allows businesses to manage all customer conversations from various channels in one place.
  • The app provides real-time chat functionality, enabling businesses to engage with customers instantly and resolve their queries efficiently.
  • Reamaze offers robust reporting and analytics features, allowing businesses to track and measure their customer support performance effectively.
  • Limited customization options for the chat widget's appearance.
  • Some users have reported occasional glitches and slow response times.
  • The pricing plans may be expensive for small businesses with limited budgets.
  • The app lacks integration with popular social media platforms, limiting its reach and customer engagement potential.

Pricing plan

  • Basic: $20/month
  • Plus: $40/month
  • Pro: $60/month
  • Enterprise: $/month

Tidio Chat

Developer: TIDIO LLC

Product Description

Tidio Chat is a live chat app for Shopify stores, offering real-time communication and automated messages for businesses.

Pros and Cons

  • Easy to install and set up on Shopify store
  • Provides real-time chat support for customers
  • Offers customizable chat widget to match store's branding
  • Allows for automated responses and chatbots to handle customer inquiries
  • Limited customization options for the chat widget's appearance and design.
  • The free version of the app has limited features and functionality.
  • Some users have reported occasional glitches and technical issues with the app.
  • The app may not be suitable for larger businesses with high customer support demands.

Pricing plan

  • Free: $0/month
  • Chat: $15/month
  • Communicator: $15/month
  • Chat + Email: $15/month
  • Chat + Email + Messenger: $15/month
  • Chat + Email + Messenger + Bots: $15/month